Note: due to overwhelming popularity we are currently taking a few extra days to process orders, please allow up to 10 days for orders to be dispatched.
Below is an extract from our full terms and conditions, please click here for our full website terms and conditions.
The Shop Service allows You to buy pre-made physical products of our own creation directly from the website and have them delivered to the address of your choosing. Unless otherwise chosen when checking out all goods are shipped using Royal Mail first class postage and will only be shipped to the UK mainland. We are happy to process international orders but these will incur additional postage costs depending on Your location.
When you order from the Shop Service this is deemed as an offer from you to us. We will only be deemed to have accepted this offer when the products have been prepared and sent to you. We therefore reserve the right to cancel an order for any reason and with a refund of the entire cost of the order.
We aim to ship all orders within 5 working days however in certain circumstances such as busy periods or when stock is low this can take up to 14 days. Please ensure you leave enough time between ordering and the time which you will require the products.
Please ensure that the address registered on the Shop Service is correct as we cannot be held responsible if the address chosen is incorrect and the goods go missing.
We offer 'Recorded Delivery' options and we recommend that you choose this option when placing an order as it offers insurance should an order go missing. Teacher's Pet cannot be held responsible for orders that go missing in transit. We keep proof of postage for every order sent, this can be provided to you to aid a claim against Royal Mail should you need to contact them regarding a missing parcel.
Returns will only be accepted when orders are incorrect, of the wrong quantity or damaged. Returns for orders that are no longer wanted or are ordered in error will not be accepted. Returns must be requested within 5 working days of receiving the goods. Otherwise we shall have no liability to you for the order and no refund or exchange will be given. If however a legitimate problem with an order is reported within the timespan mentioned above we will give You the option to either make good any shortage or non-delivery or to replace any products that are damaged or defective pending a full return of the entire shipment of goods.
We will not be liable to You for any indirect or consequential loss, damage or expenses arising out of any problem You notify to Us and We shall have no liability to pay any money to You by way of compensation other than to refund to You the amount paid by You for the relevant order.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase from our Websites. The importation or exportation of certain goods may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the products You purchase.
Payment via "PayPal", cash, all major Credit/Debit Cards, Bankers Draft, or BACS Transfer are all acceptable methods of payment. Our Terms are payment in full before any goods or services can be received.
All goods remain the property of the Company until paid for in full. We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice/purchase/subscription via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed £3000. In such circumstances, you shall be liable for any and all additional administrative and/or court costs.
Returned cheques will incur a £25 charge to cover banking fees and administrative costs. In an instance of a second Returned cheque, we reserve the right to terminate the arrangement and, if agreed to, we shall insist on future cash transactions only. Consequently, all bookings and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.